Returns, Exchange & Refunds
Our products are made by skilled local artisans in afghanistan&pakistan, which means each piece is unique and may have slight variations due to the use of natural stones and pearls. We have a quality control process in place to ensure that every product meets our standards before it is shipped out. For every shipping , the brand owner Jalal uddin personally checks each item before it is sent.
WE DO NOT ACCEPT RETURNS and REFUNDS ON ORDERS ONCE PLACED, WE ONLY OFFER EXCHANGE AND CREDIT NOTE.
ITEMS DAMAGED IN SHIPPING WITH PAKISTAN WILL BE EXCHANGED WITHOUT HASSLE.
Exchange Policy- Pakistan.
- We only exchange products and do not refund in case the customer doesn’t like the product(s).
- Items on sale are NOT ELIGIBLE for exchange.
- Customized orders are NOT ELIGIBLE for exchange.
- A product can be exchanged only ONCE through the course of an order.
- For Exchange, customers need to born Pickup & Re-shipping charges which is Rs.350/- all over Pakistan.
Exchange Policy- INTERNATIONAL
- Refunds are applicable ONLY in case of lost shipments.
- International orders are NOT ELIGIBLE for exchange.
- Exchange is accepted ONLY if the order is damaged in transit or the customer has received a wrong product.
- For any exchange, shipping charges will be borne by the customer.
- We don’t take any responsibility if the items gets damaged in shipping.
STEPS TO FOLLOW FOR EXCHANGE :
- Kindly inform us within 2 days of delivery, for which the customer needs to e-mail us at jalalrehman1122@gmail.com or whatsup us 03499389631 with their order number and product picture.
- Once the concerned team checks the description & confirms the damage/ incorrect product, an email confirmation will be sent to the customer regarding the approval of the exchange or return.
- The product must be packed in the same packaging before it is couriered by the customer to our billing address (mentioned below).
- Shipping / Reverse pick-up / Re-shipping charges for returned or exchanged items will be borne by the customer only.
- Once we receive the product(s), we will then inspect and check the physical product. We shall dispatch fresh / correct product, as per jewelryafghanturk policy.
- Product must be unused and untempered to be eligible for exchange.
- It may take longer than usual time to ship the exchanged product.
- All exchanges are subjected to stock availability.